Refund and Policies

Refund Policy:

E Waters Designs does not offer returns or exchanges for change of mind for all products.

In the unlikely event that a print has become damaged in transit please follow the below instructions and forward the information to ewatersdesigns@gmail.com

- Photograph the artwork/merchandise BEFORE opening as seen in its original packaging UNOPENED. 
- Photograph the damage on the artwork/merchandise.

If an artwork or merchandise is lost in transit a refund or replacement can be discussed.

If you have bought the wrong size merchandise please email E Waters Designs, upon approval you will have to return/ship your merchandise back to E Waters Designs and a size exchange will be completed. 

PLEASE NOTE:

All photographs of artworks and merchandise displayed on computers and or phone screens may slightly differentiate to the physical product. An exchange or refund is not accepted for this so please keep it in mind when selecting products. It is noted in the description that prints have a warm white finish. 

PLEASE NOTE:

Artworks and Merchandise all naturally age. E Waters Designs does not accept returns on natural aging. 

Hazards:
Please take care when handling artworks. E Waters Designs is not responsible for any injury inflicted from the artwork. During the hanging process or if artworks haven’t been properly handled and in result have been unsuccessfully secured or cared for and inflicted injury or fatality E Waters Designs is not responsible.

All hanging wire pose hazards to children please take care when securing your artwork as the wire can pose a threat to children and or adults. E Waters Designs has taken care and ensured the wires withstand the weight of the artwork, any addition weight added by you may not be tolerated. E Waters Designs acknowledges the unlikely event of injury and or death but must emphasise care and is not responsible for how artworks are treated or the procedures taken with the artworks once in the customer’s  possession.